Taking Advice from Intelligent Systems, The Double Edged Sword. by Kate Ehrlich, Susanna Kirk, John Patterson, Jamie Rasmussen, Steven Ross, Daniel Gruen represent IBM Research in this paper.
This paper was presented at IUI 2011.
Summary:
Hypothesis:
Users make different choices if advice from an intelligent system is present.
Methods:
The first step is to create an intelligent system. It was known as Network Intrusion Management Benefiting from Learned Expertise or NIMBLE. The researchers recruited participants who had 3 years of experience in the cybersecurity field. They then completed several timed trials on the system. NIMBLE was able to offer assisting advice, and the users actions were observed.
Results:
It was observed that there is a correlation between the availability of information and the correctness of the answer. But it was dependent on if the answer was correct. If the system presented the users with a selection of answers, all of which are wrong, the users will most likely go with the systems suggestion.
Contents:
The researchers designed an intelligent system designed to offer assistance during tasks. The behavior of the users and their interaction with the system were observed and recorded.
Discussion:
I didnt really find this paper interesting. I dont think that knowing if users accept a systems help or not is really that useful, although im sure it actually is. The greater purpose of the did not really stick out to me so i found it hard to maintain interest.